How Account Verification Works on dingdong88
Account Verification is a one-time requirement before your first withdrawal. Deposits are available immediately after account creation, but we ask you to verify your identity before moving money off the platform. This protects both you and dingdong88 from fraud and ensures we comply with Indonesian financial regulations.
The entire verification process happens on your phone. When you log into dingdong88 on Android or via the iOS browser, navigate to Account Settings, and tap "Verify Identity." We ask for your full legal name, date of birth, national ID number, and current address. Then you upload two documents: a photo of your ID (KTP, SIM, or passport) and a utility bill or bank statement from the last three months.
Accepted Documents and Photo Guidelines
For primary identity verification, we accept a national ID card (KTP), driving license (SIM), or passport. The document photo must show your full face, your name, and your ID number clearly. Make sure the photo is not blurry, and that lighting is sufficient so our verification team can read all text. We do not accept cropped photos or screenshots of digital IDs.
For proof of address, upload a utility bill (electricity, water, or internet), a bank statement, a credit card statement, or a government letter. The document must show your full name and current address, and it cannot be older than three months. If you've recently moved and don't have a new utility bill yet, a bank statement or rental agreement often works—contact support if you're unsure.
- KYC (Know Your Customer)
- The regulatory standard we follow. We collect your identity and address to verify you are who you claim to be, and to prevent money laundering.
- Proof of Address
- A recent utility bill or bank statement showing your name and residential address. Must be dated within the last three months.
- Verification Status
- Pending, approved, or rejected. You can check your status anytime in your dingdong88 account under Account Settings → Verification Status.
- Data Encryption
- All documents you upload are encrypted in transit and at rest on our secure servers. We do not share your documents with third parties.
Mobile Document Upload and Photo Quality
Our dingdong88 app includes a built-in camera mode that guides you through capturing clear photos of your documents. When you tap "Upload ID Photo," the app opens your phone's camera and shows a frame overlay. Position your ID within the frame, make sure the lighting is bright enough to read all text, and tap the capture button. The app automatically crops and optimizes the image before uploading.
For proof of address, the process is the same. Hold your utility bill or bank statement under good lighting, position it in the frame, and capture. The image is compressed to reduce file size—we keep data usage in mind for players on 4G or 3G connections. Once you've captured both documents and confirmed the images are clear, tap Submit. Your documents are uploaded securely to our verification server.
Your documents are secure and never shared.
We encrypt all uploaded documents using SSL/TLS protocols. Your KYC information is stored in our secure database and used only for verification and regulatory compliance. We do not sell, rent, or share your data with third parties outside of required legal requests.
Verification Review Timeline and Status Checking
After you submit your documents, our verification team reviews them during business hours. Most verifications complete within 24 hours. If you submit during a holiday period—such as Idul Fitri or Idul Adha—processing may take longer. You can check your status anytime by opening dingdong88 on your mobile device and navigating to Account Settings → Verification Status.
Your status will show as "Pending" while under review, "Approved" once verified, or "Rejected" with a reason if there's an issue. If rejected, you receive a notification explaining what went wrong (e.g., "Photo is blurry" or "Address document is too old"). You can re-submit corrected documents immediately. Once approved, your status changes to verified and you unlock withdrawal functionality.
After Verification: Deposits, Withdrawals, and Account Recovery
Once verified, you can deposit via any of our payment channels—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfers (local payment, online payment, e-wallet, mobile banking). Deposits are instant and your balance updates in seconds. When you withdraw, our system checks your verification status; only verified accounts can withdraw funds. The withdrawal is then sent to our review team for final approval before processing.
If you change your address or lose your ID, you can re-verify anytime through the same Account Settings menu. Upload your new documents and the review process repeats. If your account is ever locked due to suspicious activity, re-verification helps restore access. Our support team can guide you through account recovery via live chat, email, or in-app help if needed.
